Life (and traffic) in the city can be unpredictable. However, out of respect for our organizations, community and volunteers that are waitlisted, we have a 12-hour cancellation policy. Here’s how it works:
You can cancel a DEED up to 12-hours in advance through the app, without penalty.
If you cancel an opportunity less than 12-hours in advance or do not show up, this will count as a missed opportunity.
If you are cancelling the day of or running late, the organization still needs to know. Please text the phone number on your DEED pass.
After (3) missed opportunities, your DEED account will be suspended.
Your help will allow the organization to update volunteer activities accordingly and ensure that everyone has a positive DEED experience.
Do Something Good Today,
The DEED team